DigitalOnePack Refund and Return Policy
At DigitalOnePack, your satisfaction is our priority. Here’s everything you need to know about our refund and return policy:
1. Refund Eligibility
We can offer refunds under these conditions:
- The product was not delivered successfully (e.g., download link issues).
- The product is defective, incomplete, or not as described.
2. How to Request a Refund
If you believe you’re eligible for a refund, please contact us at digitalessential18@gmail.com. Provide your order details and a clear description of the issue.
3. Exceptions
Refunds are not available for:
- Change of mind after purchase.
- Incorrect purchases made by the customer.
4. Resolution Process
Here’s how we’ll assist you:
- First, we’ll try to resolve the issue by offering a replacement product or additional support.
- If the problem cannot be resolved, we’ll issue a refund.
5. Download Problems
If you’re having trouble accessing your download, contact us immediately. We’ll provide a new download link or alternative solution.
6. Satisfaction Guarantee
We want you to love our products! If you’re not satisfied, let us know, and we’ll do everything we can to make it right.